Privacy Policy

CBT Facility — Privacy Policy

Last updated: March 2026

1. Who We Are

CBT Facility (trading as Coached by Taz) ('we', 'us', 'our') is a women's-only gym and nutrition coaching business located at 2/59 George Street, Moffat Beach QLD 4551. We also offer online coaching and nutrition programs to clients throughout Australia and internationally.

Contact details:

2. Our Commitment to Your Privacy

CBT Facility is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.cbtgym.com.au), booking our services, or engaging with us in any way, you agree to the terms of this Privacy Policy.

3. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity information: name, date of birth, gender

  • Contact information: email address, phone number, postal address

  • Health and fitness information: fitness goals, training history, dietary preferences, health conditions, injuries, and nutrition data

  • Payment information: billing details (processed securely via third-party payment providers; we do not store card details)

  • Booking and membership information: class bookings, session attendance, membership type and status

  • Communications: messages sent via email, contact forms, or social media

  • Technical data: IP address, browser type, pages visited, and usage data collected via cookies and analytics tools when you use our website

4. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you fill in a contact form, book a trial class, purchase a membership or program, or download resources (e.g. our Fuel & Lift Starter Guide)

  • Through our third-party booking platform, Gymcatch

  • Through our scheduling platform, Calendly

  • Automatically through our website via cookies and analytics tools (e.g. Google Analytics, Squarespace Analytics)

  • Via our email marketing platform, Flodesk, when you subscribe to our mailing list

5. How We Use Your Personal Information

We use your personal information to:

  • Provide and manage your membership, training sessions, and coaching services

  • Tailor nutrition and training programs to your individual health and fitness needs

  • Process payments and manage bookings

  • Communicate with you about your program, progress, and any changes to our services

  • Send you marketing emails, newsletters, and promotional offers (where you have consented)

  • Improve and develop our services and website

  • Comply with our legal obligations

We will not use your personal information for any purpose incompatible with the reason it was collected, unless we have your consent or are required to do so by law.

6. Health Information

Some of the information we collect — such as health conditions, injuries, dietary needs, and fitness data — is classified as sensitive information under the Privacy Act. We only collect and use this information with your consent and for the direct purpose of providing our coaching and nutrition services. We take extra care to protect this information.

7. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers who assist us in operating our business, including Gymcatch, Calendly, Flodesk, Squarespace, and our payment processors

  • Professional advisers such as accountants or lawyers where required

  • Government authorities or regulatory bodies if required by law

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Where we share your information with third-party providers, we take reasonable steps to ensure those providers are bound by appropriate confidentiality and privacy obligations.

8. Overseas Disclosure

Some of the third-party service providers we use are based overseas (for example, Squarespace, Google, Flodesk, and Calendly are US-based). By using our services, you consent to your personal information being transferred to and stored in countries outside Australia. We take reasonable steps to ensure these providers handle your data securely and consistently with Australian privacy law.

9. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your experience and analyse how our site is used. You can control cookie settings through your browser, though disabling cookies may affect some features of our website.

We use analytics tools including Google Analytics and Squarespace Analytics to collect non-identifiable data about how visitors use our website.

10. Marketing Communications

If you have subscribed to our mailing list or opted in to receive marketing communications, we may send you emails about our services, promotions, and fitness and nutrition tips. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails, or by contacting us at coachedbytaz@gmail.com.

11. Data Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. No data transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

12. How Long We Retain Your Information

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

13. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate, incomplete, or outdated information

  • Complain about how we have handled your personal information

To exercise any of these rights, please contact us at coachedbytaz@gmail.com. We will respond within 30 days.

14. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us in the first instance:

We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised 'Last updated' date.

17. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

  • Email: coachedbytaz@gmail.com

  • Phone: 0478 588 708

  • Address: CBT Facility, 2/59 George Street, Moffat Beach, QLD 4551

CBT Facility — by Coached by Taz | Moffat Beach, Sunshine Coast QLD | www.cbtgym.com.au